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Benefits Service Center

The Benefits Service Center is your first stop for most benefits-related questions. For benefits eligibility or medical, dental, vision, accounts, life insurance, disability insurance or voluntary benefits questions, call the Benefits Service Center or click Send a message now.

  • Benefits Service Center: 888-615-6481, weekdays 7:30 a.m. to 6 p.m. PST. Send a message now (click on Messages, then Go to Message Center, then Send New Message). Translation services are available in most languages upon request.

  • Blue Shield of California: 855-599-2657, weekdays 7 a.m. to 7 p.m. PST. Visit Blue Shield of California
  • Baylor Scott & White Health Plan: 844-633-5325, weekdays 7 a.m. to 7 p.m. CT. Visit BSW Health Plan
  • Kaiser of Washington: 888-901-4636, weekdays 8 a.m. to 5 p.m. PST. Visit Kaiser of Washington
  • Providence Health Plan (PHP): 800-878-4445, weekdays 8 a.m. to 5 p.m. PST. Visit PHP
  • Express Scripts: 866-340-1551, available 24/7/365. Visit Express Scripts

Dental and Vision
  • DeltaCare USA (for DHMO plan): 800-422-4234, weekdays 5 a.m. to 6 p.m. PST.Visit Delta Dental
  • Delta Dental of WA (for PPO plans): 800-554-1907, weekdays 7 a.m. to 5 p.m. PST. Visit Delta Dental of Washington
  • Vision Service Plan (VSP): 800-877-7195, weekdays 5 a.m. to 8 p.m. and weekends 7 a.m. to 8 p.m. Pacific time. Visit VSP

  • Fidelity: 800-343-0860 , weekdays 5:30 a.m. to 5:00 p.m. PST. Visit Fidelity NetBenefits
  • Prefer to IM? Click the chat icon at the bottom right of the NetBenefits screen when you are logged into your account.

Spending/Savings Accounts

Tools and Resources

Life and AD&D
  • Securian: 866-293-6047, weekdays 5 a.m. to 4 p.m. PST.

Voluntary Benefits

  • Blue Shield of California: 877-304-0504
  • Providence Health Plan – Prov RN: 800-700-0481

Need assistance accessing support? Call 888-687-3753 or open an HR case/ticket under Contact HR under the Quick links section on the Caregiver Service Portal or click on the button below. Select a topic from one of the Categories, then type your question. To view your open ticket, navigate to My Requests on the Caregiver Service Portal home page.

Open a Ticket

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-615-6481.

注意:如果您使用繁體中文, 您可以免費獲得語言援助服務。請致電 888-615-6481.