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Benefits Service Center
The Benefits Service Center is your first stop for most benefits-related questions. For benefits eligibility or medical, dental, vision, accounts, life insurance, disability insurance or voluntary benefits questions, call the Benefits Service Center or click Send a message now.
- Benefits Service Center: 888-615-6481, weekdays 7:30 a.m. to 6 p.m. PST. Send a message now (click on Messages, then Go to Message Center, then Send New Message). Translation services are available in most languages upon request.
Medical/Rx
- Blue Shield of California: 855-599-2657, weekdays 7 a.m. to 7 p.m. PST. Visit Blue Shield of California
- Baylor Scott & White Health Plan: 844-633-5325, weekdays 7 a.m. to 7 p.m. CT. Visit BSW Health Plan
- Kaiser of Washington: 888-901-4636, weekdays 8 a.m. to 5 p.m. PST. Visit Kaiser of Washington
- Providence Health Plan (PHP): 800-878-4445, weekdays 8 a.m. to 5 p.m. PST. Visit PHP
- Express Scripts: 866-340-1551, available 24/7/365. Visit Express Scripts
Dental and Vision
- DeltaCare USA (for DHMO plan): 800-422-4234, weekdays 5 a.m. to 6 p.m. PST.Visit Delta Dental
- Delta Dental of WA (for PPO plans): 800-554-1907, weekdays 7 a.m. to 5 p.m. PST. Visit Delta Dental of Washington
- Vision Service Plan (VSP): 800-877-7195, weekdays 5 a.m. to 8 p.m. and weekends 7 a.m. to 8 p.m. Pacific time. Visit VSP
Retirement
- Fidelity: 800-343-0860 , weekdays 5:30 a.m. to 5:00 p.m. PST. Visit Fidelity NetBenefits
- Prefer to IM? Click the chat icon at the bottom right of the NetBenefits screen when you are logged into your account.
Spending/Savings Accounts
- HealthEquity: 877-372-6667, available 24/7/365. memberservices@healthequity.com. Visit HealthEquity
Tools and Resources
- ALEX
- Back-Up Care (Bright Horizons) - 877-242-2737
- Caregiver Assistance Program (Lyra)-You can find more information specific to your caregiver assistance program benefits by signing into caregiver.lyrahealth.com. We’re here for you 24/7. You can call the Lyra Care Team at 844- 311-6223 or email to care@lyrahealth.com.
- Choose Well Discounts (Life Balance)- 888-754-5433
- Choose Well Fit - email: yourcoach@activewellness.com
- Helping Hands (Brightside)-855-979-7768, weekdays 5 a.m. to 5 p.m. PST. Visit Brightside
- Medical Plan Assistance Program (Brightside): 855-979-7768, weekdays 5 a.m. to 5 p.m. PST. Visit Brightside
- Diabetes Prevention and Management (Omada) - 888-409-8687.
- ExpressCare Virtual Visit ExpressCare Virtual
- Teladoc (for Blue Shield plan members) Visit Teladoc
- TeleSpiritual Health- email: telespiritualhealth@providence.org
- Public Service Loan Forgiveness (Tuition.io)-855- 353-9395 from 5 a.m. to 5 p.m. PT or email support@tuition.io
- Virgin Pulse - 844-930-1238. You can access the Chat feature via the Virgin Pulse Support website. The website can be accessed via https://virginpulse.zendesk.com/hc/en-us.
- Well-being Frequently Asked Questions
Life and AD&D
- Securian: 866-293-6047, weekdays 5 a.m. to 4 p.m. PST.
Voluntary Benefits
- Pet Insurance (Nationwide): 877-738-7874, weekdays 5 a.m. to 7 p.m., Saturdays 7 a.m. to 3:30 p.m. PST. Visit Nationwide
- Accident and Critical Illness insurance (MetLife): 800-438-6388, weekdays 5 a.m. to 8 p.m. and Saturdays 5 a.m. to 2 p.m. PST. View my account . General benefits information.
- Auto and Home Insurance (Farmers Insurance): 800-438-6388, weekdays 5 a.m. to 8 p.m. and Saturdays 5 a.m. to 2 p.m. PST. View my account. General benefits information.
- Group Legal Insurance (MetLife Legal Plans): 800-821-6400, weekdays 5 a.m. to 8 p.m. PST. Visit MetLife Legal Plans (access code: 4130010)
- Identity theft and credit protection (Allstate Identity Protection): 800-789-2720, available 24/7. Visit Allstate Identity Protection to review your credit score, access identity theft tools and manage fraud alerts.
- Commuter Benefits (HealthEquity): 877-924-3967, weekdays 8 a.m. to 8 p.m. PST. Visit HealthEquity
- Voluntary Short-Term Disability (UNUM): 866-679-3054. Visit UNUM
Nurseline
- Blue Shield of California: 877-304-0504
- Providence Health Plan – Prov RN: 800-700-0481
Need assistance accessing support? Call 888-687-3753 or open an HR case/ticket under Contact HR under the Quick links section on the Caregiver Service Portal or click on the button below. Select a topic from one of the Categories, then type your question. To view your open ticket, navigate to My Requests on the Caregiver Service Portal home page.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-615-6481.
注意：如果您使用繁體中文， 您可以免費獲得語言援助服務。請致電 888-615-6481.
