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Benefits Service Center

The Benefits Service Center is your first stop for most benefits-related questions. For benefits eligibility or medical, dental, vision, accounts, life insurance, disability insurance or voluntary benefits questions, call the Benefits Service Center or click Send a message now.

  • Benefits Service Center: 888-615-6481, weekdays 7:30 a.m. to 6 p.m. PST. Send a message now (click on Messages, then Go to Message Center, then Send New Message). Translation services are available in most languages upon request.

Medical/Rx
Dental and Vision

  • DeltaCare USA (for DHMO plan): 800-422-4234, weekdays 5 a.m. to 6 p.m. Pacific time

    Visit Delta Dental

  • Delta Dental of WA (for PPO plans): 800-554-1907, weekdays 7 a.m. to 5 p.m. Pacific time

    Visit Delta Dental of Washington

  • Vision Service Plan (VSP): 800-877-7195, Monday through Saturday 6 a.m. to 5 p.m. Pacific time

    Visit VSP

Leave of Absence
Work-related Incidents
Retirement

  • Fidelity: 800-343-0860 , weekdays 5:30 a.m. to 5:00 p.m. PST. Visit Fidelity NetBenefits

  • Prefer to IM? Click the chat icon at the bottom right of the NetBenefits screen when you are logged into your account.

Spending/Savings Accounts

Tools and Resources

  • ALEX

  • Back-Up Care (Bright Horizons) - 877-242-2737

  • Caregiver Assistance Program (Lyra)-You can find more information specific to your caregiver assistance program benefits by signing into caregiver.lyrahealth.com. We’re here for you 24/7. You can call the Lyra Care Team at 844- 311-6223 or email to care@lyrahealth.com.

  • Choose Well Discounts (Life Balance)- 888-754-5433

  • Helping Hands (Brightside)-855-979-7768, weekdays 5 a.m. to 6 p.m. PST. Visit Brightside

  • Medical Plan Assistance Program (Brightside): 855-979-7768, weekdays 5 a.m. to 6 p.m. PST. Visit Brightside

  • Diabetes Prevention and Management (Omada) - 888-409-8687.

  • ExpressCare Virtual Visit ExpressCare Virtual

  • Teladoc (for Blue Shield plan members) Visit Teladoc

  • TeleSpiritual Health- email: telespiritualhealth@providence.org

  • Personify Health (formerly Virgin Pulse) - 844-930-1238.

Life and AD&D

  • Securian: 866-293-6047, weekdays 5 a.m. to 4 p.m. PST.

Voluntary Benefits
Nurseline

  • Blue Shield of California: 877-304-0504

  • Providence Health Plan – Prov RN: 800-700-0481

Need assistance accessing support? Call 888-687-3753 or open an HR case/ticket under Contact HR under the Quick links section on the Caregiver Service Portal or click on the button below. Select a topic from one of the Categories, then type your question. To view your open ticket, navigate to My Requests on the Caregiver Service Portal home page.

Open a Ticket

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-615-6481.

注意：如果您使用繁體中文， 您可以免費獲得語言援助服務。請致電 888-615-6481.