Core Leader Supports
Powered by Lyra, this program offers support across the mental and emotional
health spectrum for challenges like stress, sleep, anxiety, depression,
and relationship issues. Including mental health support and resources
for Core Leaders.
Lyra Caregiver Assistance
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Workshops Help you and your teams build skills in key areas to help them be their
best at work and at home. Please ensure you have a minimum of 25-30 attendees
invited to any scheduled workshop. If your team is smaller than 25, please
try to partner with another team to increase participation.
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Manager consultations Confidential Management Consultations with our clinical staff to support
HR Business Partners or Managers dealing with concerns related to caregiver
mental health. Consultation support is available via Lyra’s 24/7
Care Team phone line:
844-311-6223. Examples of Management Consultations:
- Caregiver has been absent from work and showing signs of distress
- Caregiver passed away and the manager needs guidance on how to share with the team
- Caregiver expressed suicidality or mental health concerns to manager
- Caregiver returning to work after being out for a mental condition
- Coaching on how to discuss help-seeking and the Lyra benefit with a caregiver
- Caregiver consistently shows up to work intoxicated
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Crisis support: In-the-moment support (core leaders and caregivers can access)
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Call the Lyra Care Team at
844-311-6223 to request in-the-moment support.
- Receive assistance over the phone with a master-level licensed clinician
- While this is not a formal therapy session, you will receive guidance,
support, coping skills, and information about how to connect with a Lyra
provider for ongoing treatment.
- Crisis support service is available 24/7.
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Critical Incident support In the event of a critical incident (i.e. caregiver death, natural disaster,
reduction in workforce, etc.), Lyra is equipped to provide an on-site
or live, virtual counselor to deliver support in one-on-one and/or group
settings at the impacted location.
- Lyra recommends scheduling a few hours of support in the late morning or
afternoon, 24 to 48 hours after an event. For workforce reductions, Lyra
recommends having a counselor on-site immediately following the announcement
as well as the day following the announcement.
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One counselor can typically support a group of ~100 people since not everyone
reaches out for support. Appointments usually last 20-30 minutes, however,
some caregivers may benefit from more or less time. ○ To request a Critical
Incident, please follow the
process document.
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Mandated Referrals A mandatory referral is a formal and documented program, which may help
the caregiver retain his or her job in times of progressive disciplinary
action. Although it’s often used as a last chance agreement with
the risk of termination, it’s not meant to be punitive. The goal
is to help the caregiver improve performance and resolve issues so that
they can be successful at work.
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To request a Mandated Referral through Lyra, please complete
this form online, or review this
manual and complete the required documentation.
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Fit for Duty A fitness-for-duty evaluation is an assessment, requested by Providence,
to determine if a current caregiver is or is not able to perform essential
job functions because of psychological or psychiatric conditions. A risk
assessment encompasses the elements of a fitness-for-duty evaluation,
with particular emphasis on the identification of characteristics that
are associated with increased risk of harm to self or others.
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Process:
- Call Lyra Care Team at (844) 311-6223 and inform them you are looking for
a FFD evaluation
- Lyra CSS Team warm transfers the call to R3 Continuum and communicates
expectations that it may go to voicemail but R3 will call back quickly.
- R3 provides HR Rep with a referral form via secure email
- HR Rep returns Referral form/other documents as needed via that secure
email to R3
- R3 assigns an evaluations coordinator who coordinates with the HR rep,
completes clinical review for violence risk indicators (if applicable),
determines appropriate service (specialty needed, collateral contacts,
additional psychological testing, etc.) and reviews process expectations
with HR rep