Core Leader Supports
Our Caregiver Assistance Program, powered by Lyra, provides support to help you manage workplace challenges, mental health issues, and critical incidents.
Crisis Support
In-the-moment support (core leaders and caregivers can access)
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Call the Lyra Care Team at 844-311-6223 to request in-the-moment support.
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Receive assistance over the phone with a master-level licensed clinician
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While this is not a formal therapy session, you will receive guidance, support, coping skills, and information about how to connect with a Lyra provider for ongoing treatment.
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Available 24/7
Critical Incident Support
In the event of a critical incident (i.e. sudden death of a team member, reduction in workforce, violence at work, strike/walkout or a natural disaster), Lyra is equipped to provide an on-site or live, virtual counselor to deliver support in one-on-one and/or group settings at the impacted location.
Fit for Duty
A fit for duty evaluation is an assessment to determine if a current caregiver is or is not able to perform essential job functions because of psychological or psychiatric conditions. A risk assessment encompasses the elements of a fit for duty evaluation, with particular emphasis on the identification of characteristics that are associated with increased risk of harm to self or others.
The Caregiver Relations team is available to assist core leaders in requesting a Fit for Duty Evaluation.
To get started, please submit a Caregiver Relations Inquiry by clicking on the button below or call the Core Leader Hotline at 888-687-3753 to open a case on your behalf.
If you have an urgent request that poses a safety risk, core leaders have the authority to take necessary actions to secure the workplace. In such cases, please contact your local Human Resources partners for immediate assistance. After ensuring safety, core leaders should submit a request for follow-up with Caregiver Relations regarding next steps.
Manager Consultations
Confidential Management Consultations with our clinical staff to support HR Business Partners or Managers dealing with concerns related to caregiver mental health. Consultation support is available via Lyra’s 24/7 Care Team phone line: 844-311-6223. Examples of Management Consultations:
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Caregiver has been absent from work and showing signs of distress
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Caregiver passed away and the manager needs guidance on how to share with the team
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Caregiver expressed suicidality or mental health concerns to manager
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Caregiver returning to work after being out for a mental condition
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Coaching on how to discuss help-seeking and the Lyra benefit with a caregiver
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Caregiver consistently shows up to work intoxicated
Mandatory Referrals
A mandatory referral is a formal and documented program, which may help the caregiver retain his or her job in times of progressive disciplinary action. Although it’s often used as a last chance agreement with the risk of termination, it’s not meant to be punitive. The goal is to help the caregiver improve performance and resolve issues so that they can be successful at work.
The Caregiver Relations team is available to assist core leaders in requesting a mandatory referral.
To get started, please submit a Caregiver Relations Inquiry by clicking on the button below or call the Core Leader Hotline at 888-687-3753 to open a case on your behalf.
Manager Support Menu
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