Open Accessibility Menu

Back-Up Child and Elder Care

The dependable solution for any number of situations when you are scheduled to work and need temporary care: school is cancelled, your nanny isn’t available, a parent or spouse just had surgery, or your loved one’s regular caregiver is unavailable. Bright Horizons Back-Up Care has you covered with in-home care and center care for infants, children, teens and adults/elders.

Eligibility Requirements:
  • Benefits-eligible caregivers (scheduled work hours are a minimum of 20 hours per week)
  • Back-up care provides a maximum of 10 uses annually per eligible caregiver
Program Details:
  • Reserve care up to 90 days in advance and up until the day care is needed, at home or in thousands of vetted centers in the Bright Horizons network
  • Back-up care is available for children ages 6 weeks – 17 years (and for adult/elder family members age 18+)
Care Options:
  • Center-based care is $15 per child per day (maximum $25 per family/day)
  • In-home care for dependent adults, elders or max three children is $6/hour (up to 3 care recipients, minimum of 4 hours, maximum of 10 hours)
  • Out of network support might be available only where regular care options are unavailable
Code of Conduct:

This benefit is intended to provide emergency back-up care for children, adult and elder family members while you are scheduled to work. Misrepresentation in your back-up care reservation could result in an audit of your timecard to validate your scheduled work hours. Caregivers using this benefit for personal financial gain will be in violation of our Standards of Conduct Policy and may be subject to corrective action up to and including termination.

Reserve Care

Employer username: choosewell | Password: Benefits4You

See a step-by-step guide here on how to register and make reservations.

Need Support? Bright Horizons: 877-BH-CARES (242-2737), available 24/7/365