Bright Horizons Offers Family Care Support

Bright Horizons Back-Up Child and Elder Care. We want to help ease your way with finding safe and alternative childcare options for days when you are scheduled to work and your regular care is unexpectedly unavailable. Bright Horizons Back-Up Care provides access to back-up care for your children, adult, and elder family members during a lapse or breakdown in normal care arrangements.

Eligibility Requirements:

Benefits-eligible caregivers* (scheduled work hours are a minimum of 20 hours per week) who are part of the aligned time away policy have access to the Bright Horizons program providing subsidized and low-cost back-up care for your children and adult/elder family members. Back-up care provides a maximum of 10 uses annually per eligible caregiver*.

Subsidized cost of care:

•Center-based care is $20 per child per day (maximum $35 per family)

•In-home care for dependent adults, elders or max three children is $32 for up to four hours and $8 for each additional hour

•Out of network support might be available where regular care options are unavailable

To register and reserve back-up care please visit: or click on the “Register & Reserve Care” box above.

As a first-time user, click on “Sign Up” and enter the following: Employer Username: choosewell | Password: Benefits4You

*Please note, this benefit is available to most benefits-eligible caregivers who are on the aligned time-off policy. Caregivers covered under a collective bargaining agreement receive benefits in accordance with the terms of their contract.

For latest family resources, click here.

For guidelines on back-up care related to COVID-19, click here.

Bright Horizons is continually updating their processes and protocols in accordance with the most recent Centers for Disease Control and Prevention (CDC) guidance and the guidance of their medical expert. They are encouraging their centers to maintain small group sizes and practice social distancing to the best of their ability, given the ever-changing circumstances and variation in guidance across states and localities. Watch this video on health & safety at Bright Horizons to get a glimpse of how they are protecting your family.

Back-up Care

Register & Reserve Care Online Now

Employer username: choosewell Password: Benefits4You

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Caregiver Experience Feedback:

"Sara was an exceptional caretaker. She was organized, timely and our son loved her. I appreciated her writing out the schedule and we will be requesting her to all future visits!"

"This benefit has been a life saver! I cannot tell you how much work I would have missed during this pandemic if it wasn't for the ability to have an in-home provider."

"It is a great help for us mothers who need childcare to be able to be calm in our work."

"I greatly appreciate and thankful that we have access to bright horizons back up care. It has allowed me to get to work as scheduled especially when reliable help is difficult to find during the pandemic."